Since Ark Group was founded, protecting client information and financial assets has been our responsibility and mission. With increasingly complex cyber threats and attacks, cybersecurity is more important than ever. Attackers may seek information for financial gain. We have therefore established an effective and continuously improving cybersecurity management framework to address emerging threats and external attacks.

As a responsible financial institution, we have an obligation to remind investors of possible or ongoing cyber attacks and external threats. We hope the knowledge below helps our clients build awareness and self-protection capabilities and avoid falling into attackers’ traps due to insufficient security awareness.

Phishing attacks typically send spoofed or forged emails and use deceptive wording to trick victims into clicking links and entering financial account credentials, or downloading and running attachments. The goal is to steal personal information and commit financial fraud or illegally transfer assets.

Public information you leave online (e.g., email, nickname, username, phone number) is often collected by attackers. If you reuse the same password across different platforms and it is compromised, attackers may try to log in to other financial platforms, which can lead to fund loss or personal data leakage.

Ultimately, external threats aim to take your money. Fraud is often the fastest and most effective way—once you trust the scammer, recovery can be difficult. Scammers may claim unrealistic returns with no risk, or ask you for account credentials. Common channels include:

Email: You may receive messages that appear to come from familiar senders or financial platforms. They may try to get you to transfer funds or click and log in. On close inspection, the sender address may differ subtly (e.g., "o" replaced with "0").

Phone: You may receive calls claiming to be Ark Group, sometimes with partial personal details to gain trust. They may recommend unbelievably high-return products or ask you to install unknown apps. Be cautious—this may be phone fraud.

Social media: Strangers may add you on apps such as Facebook, X (Twitter), TikTok, WeChat, LinkedIn, WhatsApp, etc., claiming to be staff from a well-known financial platform. They may promote high-return products and ask you to install an app. Be alert—often the aim is to get you to "top up". If you encounter accounts claiming to be Ark Group employees or suspicious product ads, please verify through official channels.

From the moment you become our client, all personal information and financial data you submit are stored using strong encryption to prevent unauthorized access—even internally. When you view assets via Ark Group applications, we may apply multi-factor identity verification as required by regulators, and data is transmitted via secure encrypted channels (HTTPS).

We strictly comply with the Hong Kong Personal Data (Privacy) Ordinance and our privacy policies to protect your personal data during collection, storage, transmission, and processing. We use your personal data only with your consent or where permitted by law. Please refer to our Privacy Policy on the official website for details.

You may occasionally hear about financial institutions being attacked. In reality, probing attacks happen constantly. To better protect your information and assets, Ark Group has built a comprehensive security system to address various attacks. You may not notice it, but mechanisms such as intrusion prevention, security auditing, access control, and application security continuously identify and mitigate risks to safeguard your information security.

In addition to internal security capabilities, we use security services from leading cloud providers (e.g., AWS, Alibaba Cloud) to strengthen protection for data and funds. We also maintain communication and collaboration with external security firms. We sign strict data processing agreements with third-party service providers to ensure compliance with relevant laws and to protect your data security.

Avoid using simple and identical login passwords across platforms. This reduces the risk of attackers using a leaked password to access other accounts, especially financial platforms. You may use password managers (e.g., Chrome/Firefox) to generate and store strong passwords, and change them regularly.

Only install software and applications from trusted sources Download apps only from official app stores (e.g., Google Play, Apple App Store) or official financial institution websites. Third-party or unknown-source apps may be tampered with by malware and should be avoided.

We sometimes send emails about our latest events or services. Official emails will use ＠arkwealth.com. Emails from other domains claiming to be Ark Group are not trustworthy. Scammers may swap letters to mimic our domain. If you receive suspicious emails asking for account details or directing you to other platforms, contact Ark Group customer service to verify.

Email domains used by us and our affiliates include: - ＠noahgroup.com, ＠noahgroup.hk, ＠noahgroup.us - ＠arkwealth.com, ＠arkwealth.sg, ＠arkwealth.hk, - ＠oliveam.com, ＠oliveam.hk - ＠gloryfh.hk, ＠gloryfh.sg - ＠noah-fund.com - ＠noahglory.com

If you do not wish to receive marketing emails, you may unsubscribe via the link at the bottom of the email or contact our support team.

Please note that scammers can increasingly spoof email addresses accurately. Even if an email appears to come from one of the domains above, remain vigilant and treat suspicious requests with caution.

Offering high returns with low risk; Social accounts claiming to be Ark Group staff proactively contacting you; Asking you to pay upfront to proceed or activate; Requesting additional payments to redeem funds.

If you suspect emails, social accounts, or phone calls claiming to be Ark Group, or if you have questions or complaints about our services, please contact the Ark Group customer service nearest to you to verify. Besides checking sender email addresses, you can hover links to see the actual URL. Please always use official channels and avoid unknown links. Official Ark Group websites: