Privacy (the "Privacy Notice")

Ark Group is committed to protecting and respecting your privacy.

This Privacy Notice (together with our Terms of Use and any other documents referred to in it) sets out: (i) how we will process any personal data you provide through this Website or that we collect from you; and (ii) information about our use of cookies. Please read the following carefully to understand our views and practices regarding cookies and your personal data. By accessing our Website, you acknowledge the practices described in this Privacy Notice. Where required by applicable data privacy laws, accessing our Website also means you consent to our processing of your personal data in accordance with this Privacy Notice.

When we refer to "Ark Group", "we" or "our" in this Privacy Notice, we mean ARK GROUP GLOBAL PTE. LTD. and its affiliated companies responsible for operating this Website and collecting your personal data via this Website, as well as other affiliates worldwide.

You may use and browse our Website without providing personal data, unless it is necessary for us to respond to your request or where you contact us directly.

We collect your personal data (which may include sensitive personal data) when you voluntarily provide information through registration, completing forms, sending emails, making enquiries, or submitting requests.

The information you provide may include your name, address and email address. If you choose not to provide such information, we may not be able to respond to your requests or enquiries.

We remain responsible for and retain control over any personal data you provide. Except in limited circumstances where disclosure is required by law, such data will remain under the control of us or our data intermediaries and service providers acting on our behalf.

Ark Group may use, alone or jointly, all personal data and other information collected, and may combine such information with other data, for the following purposes:

• Respond to enquiries or requests made via email, telephone, fax or submitted forms; • Respond to employment/internship applications or recruitment-related enquiries; • Handle complaints and take follow-up actions; • Carry out administrative matters for offices and operations upon your request; • Seek your feedback and opinions regarding Ark Group’s business and operational matters; • Comply with our legal obligations.

In general, we collect personal data through our Website only when necessary to achieve these legitimate purposes. In some cases, we may seek your consent to use your personal data for the purposes above or other specific purposes.

When you use our Website, we may collect and store information about your computer (including your IP address, operating system and browser type) for system administration. This is statistical data about users’ browsing actions and patterns. Although such data may identify you, we and our data intermediaries will only use it for identification where permitted by law.

"Cookies" are small text files automatically stored in your browser and accessible by Ark Group through this Website. Cookies can make websites more useful by storing user preferences, enhancing online service experience. Cookies allow Ark Group to recognize your computer and learn details of your last visit.

a) Cookies help Ark Group recognize you as a unique visitor when you revisit this Website and tailor your online experience.

b) Cookies enable Ark Group to measure and understand how visitors use the app/website, helping us improve.

c) Ark Group may temporarily store information you enter into tools within the app/website, such as calculators or demo features. This information is used only to ensure proper operation of the relevant services and not for other purposes.

Ark Group cannot directly access information on your hard drive and cannot identify you personally through data collected by cookies. If you do not wish to accept cookies, you may change your browser settings to disable cookies. However, if you choose not to allow cookies, your browsing experience may be affected.

To respond to or process your requests, we may need to disclose your personal data to any member of our group or to third parties (such as our service providers and professional advisers) who will process your personal data in accordance with this Privacy Notice. Unless we obtain your consent or are required by law, your personal data will not be further disclosed to other parties.

We operate this Website in Singapore. Data we collect from you may be transferred to and stored in locations outside Singapore and may be processed by staff or service providers located outside Singapore. For users subject to European data protection laws, please note that the laws of Singapore and other countries where your personal data is stored may not be recognized as providing adequate protection under European data protection laws.

Ark Group will take appropriate measures to ensure your data is processed securely and in accordance with this Privacy Notice and applicable legal standards.

We implement technical and organizational security measures to prevent unauthorized access, collection, use, disclosure, copying, modification or processing of your data. Our security procedures are continuously updated in line with technological developments.

We will retain your personal data for as long as necessary for the purposes for which it was collected or for the duration you have consented to, unless otherwise required by law.

You have the right to withdraw any consent you have given and to access and correct personal data held about you by Ark Group in accordance with applicable law. For users subject to European data protection laws and Singapore’s Personal Data Protection Act, you may have additional rights, including objecting to our processing, requesting deletion, or requesting restriction of processing so that data is retained but not actively used. Where we process your personal data based on your consent, you also have the right to request that your personal data be provided in a structured, commonly used and machine-readable format ("data portability") to you or another service provider.

To withdraw consent or exercise these rights, you may contact Ark Group using the contact details at the bottom of this page.

This Privacy Notice may be revised, supplemented and updated from time to time. Please check back periodically for the latest information.

If you have any questions, comments, complaints or requests regarding your personal data or this Privacy Notice, please contact the Data Protection Officer of ARK GROUP GLOBAL PTE. LTD. at compliance＠arkwealth.sg.